Question 1

What is Halden Pro?

Accepted Answer

Halden Pro is field service management software built for the trades — job scheduling, invoicing, estimates, and customer management, all in one platform designed for contractors.

Question 2

What trades does Halden Pro support?

Accepted Answer

Halden Pro supports 50 trades, including HVAC, plumbing, electrical, landscaping, painting, roofing, pest control, cleaning, handyman, and more.

Question 3

Do I need to download an app?

Accepted Answer

No. Halden Pro is mobile-ready and works on any device through your browser — no app download required for you or your crew.

Question 4

Is my data secure?

Accepted Answer

Yes. Your data is stored securely and we follow SOC 2 practices to protect your business and customer information.

Question 5

How much does Halden Pro cost?

Accepted Answer

Starter is $59/mo, Pro is $99/mo, and Team is $149/mo. There are no contracts — cancel anytime.

Question 6

What's the difference between the plans?

Accepted Answer

Starter covers jobs, invoices, estimates, customer management, your booking page, and Stripe payments. Pro adds crew management and service agreements. Team adds a pricebook, time tracking, and crew performance reporting.

Question 7

Does Halden Pro take a cut of my payment processing?

Accepted Answer

No. We never add a platform markup on top of Stripe processing fees — you pay the same industry-standard Stripe rate you'd get setting up Stripe on your own.

Question 8

Is there a free trial?

Accepted Answer

Yes. Every plan includes a 30-day free trial. No credit card required to start. Cancel any time before the trial ends and you won't be charged.

Question 9

What does the booking page do?

Accepted Answer

Your booking page is a public link customers can use to schedule jobs online, without needing to call or email you.

Question 10

Does Halden Pro have AI tools?

Accepted Answer

Yes. Halden Pro includes voice-to-job (describe a job out loud and AI creates it for you), an AI schedule assistant, and an AI chat widget for your customers.

Question 11

What integrations does Halden Pro support?

Accepted Answer

Halden Pro integrates with QuickBooks, CompanyCam, Zapier, Google LSA, AppFolio, Buildium, EagleView, HOVER, Gusto, and NiceJob.

Question 12

Can customers pay their invoices online?

Accepted Answer

Yes. Every plan includes Stripe payments, so customers can pay invoices instantly online.

Question 13

How do I get started?

Accepted Answer

Request access on our beta page, then follow the in-app setup checklist to complete your business profile, add your first customer and job, and connect Stripe.

Question 14

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time as your business grows.

Question 15

Who do I contact if I need help?

Accepted Answer

Our team is available at support@haldenpro.com.

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